---
title: How to Pull a Student Out of Archives
description: How to Pull a Student Out of Archives Students who have been archived are stored in our secure servers in case the account needs to be reactivated at a later time
---

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# How to Pull a Student Out of Archives

## If you are trying to create a student account and receive an error message that an account already exists, the student has an inactive account.

If a student has been archived by a current or previous school, the student reports will be stored in our secure servers until the request is made to pull the student out of archives and register him or her into a current school account.

To pull a student out of the archives, follow these simple steps:

- Click on **Register New** in the left column under the **Students** tab
- Click on the blue **Search** box
- Fill in the corresponding fields
- Click on **Search**
- Double-check that the correct student is selected and fill in any missing or incorrect information for the account
- Click **Review**
- Click **Submit**

[![Screenshot 2026-04-12 at 4.29.13 PM](https://knowledge.certforschools.com/hs-fs/hubfs/Screenshot%202026-04-12%20at%204.29.13%20PM.png?width=670&height=381&name=Screenshot%202026-04-12%20at%204.29.13%20PM.png)](https://downloads.intercomcdn.com/i/o/84639085/655c4f22e7f3b276aa72fb0f/File1541632634531)

![Screenshot 2026-04-12 at 4.25.51 PM](https://knowledge.certforschools.com/hs-fs/hubfs/Screenshot%202026-04-12%20at%204.25.51%20PM.png?width=670&height=244&name=Screenshot%202026-04-12%20at%204.25.51%20PM.png)

 

 

##### \*\*NOTE: If an error message states that the student cannot be moved to the appropriate grade, please contact one of our CERT support staff by email or the chat feature\*\*

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